Store Sales & Service Leader

Michaels; Berlin (CT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Hart-Berlin, CT seeks a Store Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, coach teams, and ensure SOPs and brand standards are consistently executed. Responsibilities include MOD coverage, POS accuracy, loyalty program promotion, and omni-channel service like BOPIS.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead SOP adherence and company programs.
• Coaching for customer experience and selling behaviors.
• Ability to manage MOD coverage and daily operations.

Responsibilities

• Lead and champion high-performing selling culture across the store.
• Drive sales results and customer experience.
• Oversee front-end and service operations.
• Provide MOD coverage and floor leadership.
• Ensure accurate POS and Self-Checkout usage.
• Promote Loyalty Rewards and MCC/Extend services.
• Drive omni-channel fulfillment (BOPIS/Same Day Delivery).
• Train and develop team members.
• Asset Protection practices.

Skills

Retail leadership

Sales coaching

Customer experience

Operational excellence

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Hart-Berlin, CT seeks a Store Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, coach teams, and ensure SOPs and brand standards are consistently executed. Responsibilities include MOD coverage, POS accuracy, loyalty program promotion, and omni-channel service like BOPIS.