Retail Sales Manager: Customer Experience & Growth

Michaels Stores; Berlin (CT); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/Dental/Vision

Employee discounts

Tuition assistance

Job summary

The Michaels Stores Hart-Berlin, CT store is seeking a Sales Manager to lead front-end and service operations, uphold SOPs, and drive strong sales while delivering an engaging customer experience.

You will coach teams, manage daily store activities including POS/Self-Checkout, and promote events such as the Loyalty Rewards Program and in-store programs.

This role requires 3+ years retail leadership and a focus on operational excellence in a dynamic environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead through SOPs and company programs.
• Strong customer service and coaching skills.

Responsibilities

• Lead front-end operations and service standards.
• Coach team to improve conversion and customer satisfaction.
• Ensure accurate use of POS and Self-Checkout.
• Manage store events and loyalty program enrollment.
• Support scheduling and brand standards across departments.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Tools

POS systems

Job description

The Michaels Stores Hart-Berlin, CT store is seeking a Sales Manager to lead front-end and service operations, uphold SOPs, and drive strong sales while delivering an engaging customer experience.

You will coach teams, manage daily store activities including POS/Self-Checkout, and promote events such as the Loyalty Rewards Program and in-store programs.

This role requires 3+ years retail leadership and a focus on operational excellence in a dynamic environment.