Store Sales & Service Leader

Michaels Stores; Westport (CT); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels in Westport, CT is seeking a Sales Manager to lead a high-performing store team and champion a strong selling culture. You will drive customer experience, meet KPIs, and ensure effective day-to-day execution of SOPs, policies, and brand standards across front-end operations.

You will coach staff, supervise MOD coverage, and oversee loyalty programs, framing services, and omni-channel initiatives to maximize sales and service excellence.

Qualifications

• 3+ years of retail leadership experience.
• Ability to lead front-end and service operations while upholding brand standards.
• Strong customer-focused coaching and team development skills.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach team to improve selling behaviors and customer experience.
• Oversee front-end, service operations, and POS processes for smooth transactions.

Skills

Retail leadership

Tools

POS systems

Job description

Michaels in Westport, CT is seeking a Sales Manager to lead a high-performing store team and champion a strong selling culture. You will drive customer experience, meet KPIs, and ensure effective day-to-day execution of SOPs, policies, and brand standards across front-end operations.

You will coach staff, supervise MOD coverage, and oversee loyalty programs, framing services, and omni-channel initiatives to maximize sales and service excellence.