Store Sales Manager — Omni-Channel CX Leader

Michaels; Nampa (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

Michaels in Nampa, ID is seeking a FT Sales Manager to lead a high-performing team across front-end and service operations, delivering exceptional customer experiences and achieving sales KPIs.

You will coach associates, manage daily store activities, oversee POS operations, loyalty programs, and in-store events, and ensure adherence to SOPs and brand standards. Flexible schedule includes nights, weekends and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Experience enforcing SOPs and company programs.
• Ability to coach and develop sales teams.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

Michaels in Nampa, ID is seeking a FT Sales Manager to lead a high-performing team across front-end and service operations, delivering exceptional customer experiences and achieving sales KPIs.

You will coach associates, manage daily store activities, oversee POS operations, loyalty programs, and in-store events, and ensure adherence to SOPs and brand standards. Flexible schedule includes nights, weekends and early mornings.