Store Sales Leader — Customer Experience & Ops

Michaels; Kansas; Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Health benefits

401(k) with employer match

Résumé du poste

Michaels, a leading crafts retailer, seeks a Sales Manager to drive a high-performing selling culture, front-end and service operations, and strong omni-channel service.

The role focuses on coaching, protecting store standards, and achieving key KPIs through effective leadership and customer-focused initiatives. This position requires ability to work nights, weekends, and early mornings at a Michaels store location.

Qualifications

• 3+ years retail leadership experience

Responsabilités

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Connaissances

Retail leadership

Description du poste

Michaels, a leading crafts retailer, seeks a Sales Manager to drive a high-performing selling culture, front-end and service operations, and strong omni-channel service.

The role focuses on coaching, protecting store standards, and achieving key KPIs through effective leadership and customer-focused initiatives. This position requires ability to work nights, weekends, and early mornings at a Michaels store location.