Retail Sales Manager — Omni-Channel Customer Leader

Michaels of Canada; Oshkosh (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. Oshkosh, WI is seeking a Store Sales Manager to lead a high-performing team and deliver an engaging customer experience across front-end and service operations.

You will coach team members, enforce SOPs, and drive sales and service KPIs while ensuring smooth day-to-day execution in a fast-paced environment. Responsibilities include governing POS and self-checkout usage, supporting BOPIS/Same Day Delivery, and promoting loyalty programs.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to lead front-end and service operations.
• Ability to coach team members in selling behaviors and customer experience.

Responsibilities

• Lead store operations and champion selling culture.
• Ensure SOPs and company policies are followed.
• Drive sales KPIs and customer satisfaction through coaching.

Skills

Retail leadership

Customer experience

Coaching & training

POS & Self-Checkout systems

Asset protection

Tools

POS software

Self-Checkout systems

Job description

The Michaels Companies Inc. Oshkosh, WI is seeking a Store Sales Manager to lead a high-performing team and deliver an engaging customer experience across front-end and service operations.

You will coach team members, enforce SOPs, and drive sales and service KPIs while ensuring smooth day-to-day execution in a fast-paced environment. Responsibilities include governing POS and self-checkout usage, supporting BOPIS/Same Day Delivery, and promoting loyalty programs.