Retail Sales Manager | Customer Experience Leader

Michaels; Coeur d'Alene (ID); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Job summary

Michaels is seeking a Sales Manager for the Coeur d'Alene store to lead a high-performing team and deliver an engaging customer experience. You will guide front-end operations, uphold brand standards, and drive sales KPIs through coaching and effective day-to-day execution.

The role includes MOD coverage, POS accuracy, and oversight of in-store programs such as loyalty rewards and protection plans, with a focus on omni-channel service and in-store events.

Qualifications

• 3+ years retail leadership experience.
• Experience driving customer-focused selling and service KPIs.
• Ability to coach teams on SOPs, brand standards, and operational execution.

Responsibilities

• Lead and champion high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring SOPs and company programs are followed.
• Coach and develop team members, provide MOD coverage, and drive customer experience.

Skills

Retail leadership

Customer coaching

Store operations

Sales performance

Team development

POS usage

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager for the Coeur d'Alene store to lead a high-performing team and deliver an engaging customer experience. You will guide front-end operations, uphold brand standards, and drive sales KPIs through coaching and effective day-to-day execution.

The role includes MOD coverage, POS accuracy, and oversight of in-store programs such as loyalty rewards and protection plans, with a focus on omni-channel service and in-store events.