Retail Sales Leader: Omni-Channel & Customer Experience

Michaels Stores; Richfield (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Richfield, MN is seeking a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end and service operations.

You will coach and develop team members, ensure SOP compliance, manage POS and Self-Checkout, oversee in-store programs, and support omni-channel services such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach and develop team members through onboarding and training.
• Ensure SOP compliance and adherence to company programs.
• Manage POS and Self-Checkout systems for smooth transactions.
• Oversee store programs (Loyalty, Balloons, Knit & Sew Shop, and in-store events).
• Support omni-channel services like BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service

Coaching

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Richfield, MN is seeking a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end and service operations.

You will coach and develop team members, ensure SOP compliance, manage POS and Self-Checkout, oversee in-store programs, and support omni-channel services such as BOPIS and Same Day Delivery.