Store Sales Manager: Lead Team & Customer Experience

Warby Parker; Leawood (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) retirement plan

Paid sick leave

Job summary

Warby Parker is opening a new store and seeks a Sales Manager to lead a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will drive service standards, assist with onboarding and training, and partner with store leadership on operations and culture.

You will manage a team of 8-10, conduct performance reviews, and contribute to process improvements that elevate the customer journey.

Qualifications

• Experience in retail management or supervisory role.
• Strong interpersonal and customer-service orientation.
• Experience working in a complex, customer-focused retailer.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve customer service and shopping experience.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift start/end meetings and roundtables.
• Direct a team of 8-10 team members and model great service.
• Assist with biannual performance reviews and onboarding.

Skills

Retail management

Interpersonal skills

Customer service

Tools

POS system

Job description

Warby Parker is opening a new store and seeks a Sales Manager to lead a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will drive service standards, assist with onboarding and training, and partner with store leadership on operations and culture.

You will manage a team of 8-10, conduct performance reviews, and contribute to process improvements that elevate the customer journey.