Store Sales Manager - Lead CX & Growth

michaels; Pasadena (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Discounts

Medical Insurance

Dental Insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Partner discount programs

Job summary

Michaels in Pasadena, TX seeks a Sales Manager to lead front-end and service operations, drive sales, and ensure customer-focused execution across in-store programs, POS, and omni-channel fulfillment.

The role emphasizes coaching, protecting assets, and delivering a best-in-class customer experience through adherence to SOPs and brand standards. Night/weekend availability required in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coaching and developing team members.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Drive sales results and customer experience through coaching.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Coach teams in loyalty program enrollment and in-store events.
• Ensure asset protection and safety in store operations.

Skills

Leadership

Customer service

Sales driving

SOP compliance

POS systems

Tools

POS system

Self-Checkout

Job description

Michaels in Pasadena, TX seeks a Sales Manager to lead front-end and service operations, drive sales, and ensure customer-focused execution across in-store programs, POS, and omni-channel fulfillment.

The role emphasizes coaching, protecting assets, and delivering a best-in-class customer experience through adherence to SOPs and brand standards. Night/weekend availability required in a fast-paced retail environment.