Store Sales Manager - Customer Experience Leader

Michaels; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Flexible spending accounts

Commuter benefits

Job summary

Michaels is seeking a Store Sales Manager in Houston to lead front-end and service operations, driving selling culture and strong customer satisfaction. You will coach staff, ensure SOP compliance, and maintain performance against KPIs while modeling exemplary customer experiences across all store areas.

The role requires overseeing POS and Self-Checkout, loyalty enrollment, and omni-channel fulfillment, including events and special programs, with a focus on team development and asset protection.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service orientation and coaching skills.
• Ability to manage store operations and adherence to SOPs.

Responsibilities

• Lead front-end and service operations to meet brand standards.
• Coach team to improve selling behaviors and customer experience.
• Provide MOD coverage and ensure smooth day-to-day execution.

Skills

Retail leadership

Customer service

Team coaching

Operations management

Education

Bachelor's degree preferred

Tools

POS systems

Job description

Michaels is seeking a Store Sales Manager in Houston to lead front-end and service operations, driving selling culture and strong customer satisfaction. You will coach staff, ensure SOP compliance, and maintain performance against KPIs while modeling exemplary customer experiences across all store areas.

The role requires overseeing POS and Self-Checkout, loyalty enrollment, and omni-channel fulfillment, including events and special programs, with a focus on team development and asset protection.