Store Sales Leader | Customer Experience Champion

The Michael's Companies; Pasadena (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Pasadena, TX is seeking a Sales Manager to lead a high‑performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach teams to apply SOPs, maintain brand standards, and execute omni‑channel processes such as BOPIS and Same Day Delivery, while promoting the Loyalty Rewards Program. Minimum 3+ years of retail leadership experience required; Michaels offers competitive benefits and

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop store teams.
• Strong customer service and selling skills.

Responsibilities

• Lead front-end and service operations to drive selling culture.
• Coach staff to meet SOPs, brand standards and KPIs.
• Oversee POS, Self-Checkout, and omni-channel fulfillment (BOPIS/Delivery).
• Promote Loyalty Rewards program and drive customer retention.
• Ensure coverage and daily store operations as MOD.

Skills

Retail leadership

Customer experience

Coaching & training

POS systems

Omni-channel

Team motivation

Tools

POS & Self-Checkout systems

Job description

The Michaels Companies Inc. in Pasadena, TX is seeking a Sales Manager to lead a high‑performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach teams to apply SOPs, maintain brand standards, and execute omni‑channel processes such as BOPIS and Same Day Delivery, while promoting the Loyalty Rewards Program. Minimum 3+ years of retail leadership experience required; Michaels offers competitive benefits and