Retail Sales & Customer Experience Leader

Michaels; Prosper (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Prosper, TX is seeking a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end, service, and operations.

You will coach teams, uphold brand standards, manage SOPs, and oversee POS systems, BOPIS, and in-store programs like loyalty and events. This role requires strong leadership and a passion for customer satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching and developing a front-line team.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Model and coach best-in-class Customer Experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Train and develop team members across assigned departments.

Skills

Retail leadership

Customer experience

Coaching

Store operations

Tools

POS systems

Self-Checkout

Job description

Michaels in Prosper, TX is seeking a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end, service, and operations.

You will coach teams, uphold brand standards, manage SOPs, and oversee POS systems, BOPIS, and in-store programs like loyalty and events. This role requires strong leadership and a passion for customer satisfaction.