Retail Sales Manager: Customer Experience & Growth

Michaels Stores; Evergreen Park (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels in Illinois seeks a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations while ensuring brand standards and exceptional customer experiences.

You will coach team members, support day-to-day execution, manage POS systems, and drive omni-channel services such as BOPIS, delivery, and the Loyalty program, aligning with department goals.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team on customer experience and conversion.
• Provide Manager-on-Duty coverage and maintain service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience

Operational excellence

Communication

Tools

POS systems

Self-checkout

BOPIS

Job description

Michaels in Illinois seeks a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations while ensuring brand standards and exceptional customer experiences.

You will coach team members, support day-to-day execution, manage POS systems, and drive omni-channel services such as BOPIS, delivery, and the Loyalty program, aligning with department goals.