Store Sales Manager: Lead Customer Experience & Growth

Michaels; Fenton (MO); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Zusammenfassung

Michaels in Missouri is seeking a Sales Manager to lead a high-performance selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach teams, manage POS and Self-Checkout, and oversee programs like loyalty, MCC/Extend, and in-store events.

The role requires strong leadership, coaching, and a focus on KPI achievement while maintaining brand standards and operational excellence in a fast-paced retail environment.

Qualifikationen

• 3+ years retail leadership experience required.
• Ability to lead front-end and service operations.
• Strong customer-focused coaching and KPI drive.

Aufgaben

• Lead store operations with SOPs and company programs.
• Model customer experience and drive conversions.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS, Self-Checkout, and omni-channel fulfillment.
• Support loyalty program enrollment and MCC/Extend services.
• Lead Knit & Sew Shop and Cut Bar experience.
• Train and develop team members.
• Asset protection and shrink reduction.

Kenntnisse

Retail leadership

Customer experience

Coaching

POS systems

Omni-channel

Tools

POS terminals

Self-Checkout

Jobbeschreibung

Michaels in Missouri is seeking a Sales Manager to lead a high-performance selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach teams, manage POS and Self-Checkout, and oversee programs like loyalty, MCC/Extend, and in-store events.

The role requires strong leadership, coaching, and a focus on KPI achievement while maintaining brand standards and operational excellence in a fast-paced retail environment.