Store Sales Leader: Customer Experience & Growth

Michaels Stores; Avon (CT); On-site; USD 24,452 - 31,822; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Avon, CT is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and deliver an engaging customer experience across front-end and service operations.

You will coach team members, ensure SOPs, manage POS and Self-Checkout, oversee in-store programs like Loyalty, birthday events, and omni-channel services (BOPIS, Same Day Delivery), and provide MOD coverage.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations, ensuring consistent selling behaviors and store standards.
• Coach associates through structured onboarding and ongoing skill-building.
• Oversee POS and Self-Checkout usage, customer support, and transactions.
• Drive loyalty program enrollment, customer retention, and omni-channel services (BOPIS, Same Day Delivery).
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.

Job description

Michaels Stores in Avon, CT is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and deliver an engaging customer experience across front-end and service operations.

You will coach team members, ensure SOPs, manage POS and Self-Checkout, oversee in-store programs like Loyalty, birthday events, and omni-channel services (BOPIS, Same Day Delivery), and provide MOD coverage.