Store Sales Manager — Customer Experience Leader

Michaels; Harmonville (PA); On-site; USD 52,000 - 72,000; Full time

Job summary

Michaels in Plymouth Meeting, PA is seeking a Sales Manager to lead a high-performing selling culture and drive omni-channel results. You will oversee front-end and service operations, coach the team, and ensure brand standards and SOPs are followed.

The role emphasizes customer experience, protecting store assets, and delivering strong KPI results while maintaining store conditions and operations in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach front-end operations and customer experience to drive sales.
• Ensure SOPs and company policies are followed and team held accountable.
• Provide Manager-on-Duty coverage, floor leadership, and operational continuity.
• Oversee POS and Self-Checkout accuracy and efficiency.
• Drive omni-channel initiatives including BOPIS, Same Day Delivery, and loyalty programs.

Skills

Retail leadership

Customer service

Job description

Michaels in Plymouth Meeting, PA is seeking a Sales Manager to lead a high-performing selling culture and drive omni-channel results. You will oversee front-end and service operations, coach the team, and ensure brand standards and SOPs are followed.

The role emphasizes customer experience, protecting store assets, and delivering strong KPI results while maintaining store conditions and operations in a fast-paced retail environment.