Retail Sales Manager — Customer Experience Leader

Michaels; Maynard (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for our Maynard, MA store. This role leads a high-performing selling culture, drives sales and customer experience, and ensures adherence to SOPs and company programs across front-end operations.

You will coach staff, manage MOD coverage, oversee POS and omni-channel services, and promote loyalty programs while maintaining brand standards and safety requirements.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure brand standards and selling behaviors.
• Coach team to improve customer experience and sales KPIs.
• Provide Manager-on-Duty coverage and ensure smooth day-to-day execution.
• Oversee POS systems, BOPIS/Same Day Delivery, and in-store programs.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Sales Manager for our Maynard, MA store. This role leads a high-performing selling culture, drives sales and customer experience, and ensures adherence to SOPs and company programs across front-end operations.

You will coach staff, manage MOD coverage, oversee POS and omni-channel services, and promote loyalty programs while maintaining brand standards and safety requirements.