Store Sales Manager: Lead Customer Experience & Growth

Michaels Stores; Round Rock (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Commuter benefits

Tuition assistance

Job summary

Michaels Stores in Round Rock, TX is seeking a Sales Manager to lead a high-performing team, drive sales results and deliver an engaging customer experience across front-end and service operations.

The role emphasizes coaching selling behaviors, executing SOPs, and partnering on omni-channel initiatives such as BOPIS, Same Day Delivery, and loyalty programs to boost customer satisfaction and retention.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Coach customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership.
• Oversee BOPIS and Same Day Delivery operations.
• Promote Loyalty Rewards Program and protection offerings.
• Train and develop team members across departments.

Skills

Retail leadership

Customer coaching

POS systems

Self-Checkout systems

Asset protection

Loyalty programs

Tools

POS hardware

Inventory management systems

Job description

Michaels Stores in Round Rock, TX is seeking a Sales Manager to lead a high-performing team, drive sales results and deliver an engaging customer experience across front-end and service operations.

The role emphasizes coaching selling behaviors, executing SOPs, and partnering on omni-channel initiatives such as BOPIS, Same Day Delivery, and loyalty programs to boost customer satisfaction and retention.