Retail Sales Manager: Lead & Elevate Customer Experience

The Michael's Companies; College Station (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The Michaels Companies in College Station, TX, is seeking a Sales Manager to lead a high-performing store team and execute selling, service, and operational standards. You will champion customer experience, coach associates, and ensure smooth day-to-day operations in a fast-paced retail environment.

As Store leadership, you will drive KPI results, manage front-end operations, and support omnichannel services like BOPIS and Same Day Delivery while promoting the Loyalty Rewards program and

Qualifications

• 3+ years of retail leadership experience in a store setting.
• Proven ability to drive sales and customer satisfaction.
• Capacity to lead front-end operations and SOP adherence.

Responsibilities

• Lead and coach store team to deliver strong sales and service KPIs.
• Oversee front-end operations, POS accuracy, and customer support.
• Deliver Manager-on-Duty coverage and daily operational execution.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery execution.
• Enroll customers in Loyalty Rewards and promote related services.
• Ensure asset protection and shrink reduction.

Skills

Retail leadership

Customer experience coaching

Team development

Job description

The Michaels Companies in College Station, TX, is seeking a Sales Manager to lead a high-performing store team and execute selling, service, and operational standards. You will champion customer experience, coach associates, and ensure smooth day-to-day operations in a fast-paced retail environment.

As Store leadership, you will drive KPI results, manage front-end operations, and support omnichannel services like BOPIS and Same Day Delivery while promoting the Loyalty Rewards program and