Store Sales & Customer Experience Leader

Michaels Stores; College Station (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels Stores in College Station, TX seeks a Sales Manager to lead front-end and service operations, coach a high-performing team, and drive sales and customer experience across the store. You will model customer-focused selling, oversee programs like loyalty and protection plans, and ensure alignment with SOPs and brand standards.

The role emphasizes day-to-day execution, training and development, asset protection, and delivering a strong omni-channel experience, including BOPIS and Same Day

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to drive strong selling culture and KPIs.
• Coach and develop team through structured onboarding and ongoing training.
• Ensure SOPs, brand standards and operating expectations are consistently executed.
• Provide MOD coverage and maintain floor leadership during shifts.
• Oversee POS, Self-Checkout and omni-channel order fulfillment (BOPIS/Same Day Delivery).

Skills

Retail Leadership

Job description

Michaels Stores in College Station, TX seeks a Sales Manager to lead front-end and service operations, coach a high-performing team, and drive sales and customer experience across the store. You will model customer-focused selling, oversee programs like loyalty and protection plans, and ensure alignment with SOPs and brand standards.

The role emphasizes day-to-day execution, training and development, asset protection, and delivering a strong omni-channel experience, including BOPIS and Same Day