Retail Sales Manager: Customer Experience Leader

Michaels Stores; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels Stores is seeking a Sales Manager for the St. Louis, MO area. This full-time role leads a high-performing selling culture, oversees front-end operations, and ensures customer-focused coaching and strong KPI achievement. Weekend availability and mid-day to closing shifts are required.

Responsibilities include SOP adherence, POS systems oversight, and leadership through training and development of team members, with emphasis on customer experience and brand standards.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure consistent selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Store operations

Customer service coaching

POS familiarity

Tools

SOP adherence

Job description

Michaels Stores is seeking a Sales Manager for the St. Louis, MO area. This full-time role leads a high-performing selling culture, oversees front-end operations, and ensures customer-focused coaching and strong KPI achievement. Weekend availability and mid-day to closing shifts are required.

Responsibilities include SOP adherence, POS systems oversight, and leadership through training and development of team members, with emphasis on customer experience and brand standards.