Store Sales & Experience Leader

Michaels; Missouri City (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Missouri City, TX is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will drive sales, coach staff on selling behaviors, and ensure brand standards and SOPs are upheld across front-end and service operations.

In this role, you will provide MOD coverage, manage loyalty programs, and oversee in-store events, while prioritizing omni-channel fulfillment such as BOPIS and Same Day Delivery to maximize customer

Qualifications

• 3+ years of retail leadership experience.
• Ability to coach team in selling and customer service.
• Experience implementing SOPs and company programs.

Responsibilities

• Lead front-end and service operations to drive sales and customer experience.
• Provide MOD coverage and store floor leadership.
• Coach team on selling behaviors and brand standards.
• Oversee in-store programs and events, including Loyalty Rewards.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.

Skills

Retail leadership

Sales coaching

Customer experience

POS & Self-Checkout proficiency

Loyalty programs

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies in Missouri City, TX is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will drive sales, coach staff on selling behaviors, and ensure brand standards and SOPs are upheld across front-end and service operations.

In this role, you will provide MOD coverage, manage loyalty programs, and oversee in-store events, while prioritizing omni-channel fulfillment such as BOPIS and Same Day Delivery to maximize customer