Store Sales Leader: Customer Experience & Operations

Michaels; Clarksville (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

Job summary

The Michaels Companies in Clarksville, IN is seeking a Sales Manager to lead a high-performing selling culture and deliver outstanding customer experiences. You will oversee front-end and service operations, drive KPIs, and coach the team to ensure SOPs and brand standards are met.

This role requires hands-on leadership, POS mastery, and management of store programs, events, and omni-channel services including BOPIS and Same Day Delivery. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and communication skills.
• Ability to model and coach selling behaviors.

Responsibilities

• Assist Store Manager in leading and enforcing SOPs and company programs.
• Coach team to meet store policies, standards, and sales goals.
• Provide MOD coverage to maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems.
• Oversee events like balloons and in-store programs.
• Promote and enroll customers in Loyalty Rewards Program.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Support Custom Framing operations and Knit & Sew Shop areas.
• Train and develop team members through onboarding and coaching.
• Maintain Asset Protection practices to reduce shrink.

Skills

Leadership

Customer service

Team coaching

Sales coaching

Job description

The Michaels Companies in Clarksville, IN is seeking a Sales Manager to lead a high-performing selling culture and deliver outstanding customer experiences. You will oversee front-end and service operations, drive KPIs, and coach the team to ensure SOPs and brand standards are met.

This role requires hands-on leadership, POS mastery, and management of store programs, events, and omni-channel services including BOPIS and Same Day Delivery. Nights, weekends, and early mornings are required.