Store Sales Leader: Customer Experience & KPI Growth

Michaels Stores; Cockeysville (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at the Baltimore area store to lead a high-performing selling culture, drive sales results, and ensure an engaging customer experience. The role focuses on front-end operations, SOP adherence, and effective day-to-day execution.

You will coach teams, monitor customer service metrics, and oversee programs like BOPIS, delivery, and loyalty enrollment to maximize store performance.

Qualifications

• 3+ years retail leadership experience.
• Lead front-end and service operations in a store.
• Coach and develop team to deliver strong customer experience.

Responsibilities

• Lead store operations and selling culture to drive sales and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain service standards.
• Oversee POS and Self-Checkout usage and in-store programs.

Skills

Retail leadership

Customer experience

POS systems

Staff coaching

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager at the Baltimore area store to lead a high-performing selling culture, drive sales results, and ensure an engaging customer experience. The role focuses on front-end operations, SOP adherence, and effective day-to-day execution.

You will coach teams, monitor customer service metrics, and oversee programs like BOPIS, delivery, and loyalty enrollment to maximize store performance.