Store Sales Manager — Drive KPI Results & Customer Experience

Michaels; Millbury (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Tuition assistance

Adoption assistance

Job summary

Michaels in Millbury, MA is seeking a Sales Manager to lead front-end and service operations and to foster a high-performing selling culture that delivers strong sales and a premier customer experience.

The role emphasizes coaching, SOP adherence, and operational excellence, with responsibilities spanning POS systems, in-store events, Loyalty Rewards programs, and omni-channel services like BOPIS and Same Day Delivery. A minimum of 3+ years in retail leadership is expected.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and customer experience across front-end and service areas, ensuring consistent selling behaviors and brand standards.
• Coach and develop team members through structured onboarding and ongoing skill-building.
• Ensure SOPs and company policies are followed, with accountability for store conditions and results.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout utilization, supporting smooth transactions and customer support.
• Drive omni-channel initiatives such as BOPIS and Same Day Delivery, ensuring timely order fulfillment.

Job description

Michaels in Millbury, MA is seeking a Sales Manager to lead front-end and service operations and to foster a high-performing selling culture that delivers strong sales and a premier customer experience.

The role emphasizes coaching, SOP adherence, and operational excellence, with responsibilities spanning POS systems, in-store events, Loyalty Rewards programs, and omni-channel services like BOPIS and Same Day Delivery. A minimum of 3+ years in retail leadership is expected.