Store Sales Manager: Customer Experience & Operations

Michaels; Washington (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies, Inc. in Washington, MO is hiring a Full Time Sales Manager to lead a high-performing selling culture. You will drive sales results, manage front-end operations, coach the team, and ensure brand standards across in-store programs and events.

You will optimize customer experience, run POS systems, and oversee services like loyalty programs and same-day delivery, with MOD coverage and strong team development.

Qualifications

• 3+ years of retail leadership experience.

Responsibilities

• Lead and manage SOP adherence and Company programs to ensure compliance with applicable laws and requirements.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems and support customer transactions.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention and repeat visits.
• Drive omni-channel service with BOPIS and Same Day Delivery for timely order fulfillment.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.

Skills

Retail leadership experience

Job description

The Michaels Companies, Inc. in Washington, MO is hiring a Full Time Sales Manager to lead a high-performing selling culture. You will drive sales results, manage front-end operations, coach the team, and ensure brand standards across in-store programs and events.

You will optimize customer experience, run POS systems, and oversee services like loyalty programs and same-day delivery, with MOD coverage and strong team development.