Sales Manager - Drive Store Performance & Experience

Michaels of Canada; United States; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. operates over 1,300 stores in North America and online.

This Store - Washington, MO role leads a high-performing selling culture across the store, guiding front-end and service operations, coaching teams, and ensuring brand standards and operational excellence to meet key KPIs. Responsibilities include stewarding POS systems, driving omni-channel services like BOPIS, managing loyalty programs, and leading departments such as Knit & Sew and Custom Framing, with a focus

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

The Michaels Companies Inc. operates over 1,300 stores in North America and online.

This Store - Washington, MO role leads a high-performing selling culture across the store, guiding front-end and service operations, coaching teams, and ensuring brand standards and operational excellence to meet key KPIs. Responsibilities include stewarding POS systems, driving omni-channel services like BOPIS, managing loyalty programs, and leading departments such as Knit & Sew and Custom Framing, with a focus