Retail Sales Manager - Customer Experience Leader

The Michael's Companies; Saint Charles (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental and vision coverage

Job summary

The Michaels Companies is seeking a Sales Manager for our St. Charles, MO store to lead a high-performing team and deliver outstanding customer experiences.

You will drive sales results, coach staff, and ensure consistent execution of store standards, SOPs, and brand guidelines across front-end and service operations. With 3+ years of retail leadership, you will oversee daily activities, promote loyalty programs, and coordinate in-store events while maintaining strong asset protection and

Qualifications

• 3+ years retail leadership experience.
• Experience with POS and Self-Checkout systems.
• Ability to train and develop team members.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales results and customer experience, adherence to SOPs and brand standards.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Oversee front-end, service operations, and omni-channel fulfillment (BOPIS/Delivery).
• Coach and develop team, manage scheduling and day-to-day store execution.

Skills

Retail leadership

Customer service coaching

Omni-channel

Team mentorship

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies is seeking a Sales Manager for our St. Charles, MO store to lead a high-performing team and deliver outstanding customer experiences.

You will drive sales results, coach staff, and ensure consistent execution of store standards, SOPs, and brand guidelines across front-end and service operations. With 3+ years of retail leadership, you will oversee daily activities, promote loyalty programs, and coordinate in-store events while maintaining strong asset protection and