Store Sales Manager: Customer Experience Leader

Michaels; Denton (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Medical, dental, and vision coverage

Job summary

The Michaels Companies in Denton, TX is seeking a Full Time Sales Manager to lead store operations, coach a high-performing sales team, and ensure excellent customer experiences. You will drive key KPIs, oversee front-end and service operations, and uphold brand standards real-time across the store.

This role requires strong leadership, expertise in SOP compliance, and a focus on omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store with SOPs and company programs to ensure compliance with laws and requirements.
• Coach and model customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards.

Skills

Retail leadership

Customer service coaching

Operations management

POS systems

Tools

POS systems

Job description

The Michaels Companies in Denton, TX is seeking a Full Time Sales Manager to lead store operations, coach a high-performing sales team, and ensure excellent customer experiences. You will drive key KPIs, oversee front-end and service operations, and uphold brand standards real-time across the store.

This role requires strong leadership, expertise in SOP compliance, and a focus on omni-channel services like BOPIS and Same Day Delivery.