Store Sales Leader: Customer Experience & Operations

Michaels Stores; Webster (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Webster, TX seeks a Sales Manager to lead the store's selling culture, drive sales, and ensure an engaging customer experience across front-end and service operations.

You will coach staff, manage day-to-day operations, oversee POS accuracy, loyalty programs, BOPIS/Same Day Delivery, and protect assets, including the Knit & Sew Shop and related programs.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach and develop team members.
• Strong focus on customer experience and selling behaviors.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and standards and drive store results.
• Model best-in-class customer experience and ART of Selling behaviors.

Skills

Retail leadership

Customer service

POS operations

Team coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Webster, TX seeks a Sales Manager to lead the store's selling culture, drive sales, and ensure an engaging customer experience across front-end and service operations.

You will coach staff, manage day-to-day operations, oversee POS accuracy, loyalty programs, BOPIS/Same Day Delivery, and protect assets, including the Knit & Sew Shop and related programs.