Store Sales Leader: Customer Experience & Ops Coach

The Michael's Companies; Allen (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Job summary

The Michaels Companies is seeking a Sales Manager at our Allen, TX store to lead a high performing selling culture and deliver exceptional customer experiences. You will supervise front-end and service operations, coach associates, and ensure adherence to SOPs and brand standards while driving key sales KPIs and operational excellence.

Responsibilities include managing MOD coverage, optimizing POS and self-checkout transactions, driving loyalty enrollments, and guiding events and services across

Qualifications

• 3+ years retail leadership experience.
• Proven track record in driving sales and customer experience.
• Strong coaching and daily operations execution skills.

Responsibilities

• Lead and champion a high performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Achieve sales and service KPIs through coaching and day-to-day execution.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and protection plans to drive retention.
• Oversee events and in-store programs (Balloon, Knit & Sew Shop, framing).
• Ensure efficient BOPIS and Same Day Delivery operations.

Skills

Retail leadership

Customer experience

Operations management

Sales driving

Tools

POS systems

Self-Checkout systems

BOPIS / omnichannel

Job description

The Michaels Companies is seeking a Sales Manager at our Allen, TX store to lead a high performing selling culture and deliver exceptional customer experiences. You will supervise front-end and service operations, coach associates, and ensure adherence to SOPs and brand standards while driving key sales KPIs and operational excellence.

Responsibilities include managing MOD coverage, optimizing POS and self-checkout transactions, driving loyalty enrollments, and guiding events and services across