Store Sales Manager: Customer Experience Leader

Michaels Stores; Canton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Michaels Stores in Canton, GA seeks a Sales Manager to lead front-end and service operations, drive sales, and deliver an engaging customer experience across the store. You will coach team members, uphold brand standards, and execute SOPs to meet KPIs.

Responsibilities include managing POS/Self-Checkout, BOPIS, Same Day Delivery, loyalty programs, and events like Balloons and Knit & Sew Shop. The role requires 3+ years of retail leadership and a strong focus on customer satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations with a focus on customer experience.
• Experience using POS and Self-Checkout systems.
• Knowledge of loyalty programs and omni-channel services.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance.
• Oversee front-end and service operations to meet KPIs.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Oversee POS, Self-Checkout, BOPIS, and Same Day Delivery processes.
• Promote loyalty programs and protection offerings.
• Train and develop team across assigned departments.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

Loyalty programs

Tools

POS systems

Self-Checkout

BOPIS/Same Day Delivery

Job description

Michaels Stores in Canton, GA seeks a Sales Manager to lead front-end and service operations, drive sales, and deliver an engaging customer experience across the store. You will coach team members, uphold brand standards, and execute SOPs to meet KPIs.

Responsibilities include managing POS/Self-Checkout, BOPIS, Same Day Delivery, loyalty programs, and events like Balloons and Knit & Sew Shop. The role requires 3+ years of retail leadership and a strong focus on customer satisfaction.