Store Sales Manager - Customer Experience Leader

Michaels; Austin (TX); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

The Michaels Companies Inc. in Austin, TX is seeking a results-driven Retail Sales Manager to lead a high-performing selling culture and deliver strong sales results while ensuring an engaging customer experience.

You will coach teams, enforce SOPs, oversee front-end and service operations, manage POS systems, and coordinate in-store programs like loyalty, balloon events, and DIY services. The role requires 3+ years of retail leadership, flexibility for nights and weekends, and a commitment to

Qualifikationen

• 3+ years retail leadership experience.
• Ability to lead a high-performing selling culture.
• Experience with SOPs and company programs.

Aufgaben

• Assist Store Manager in leading adherence to SOPs and company programs.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and Self-Checkout accuracy and customer support.
• Drive in-store programs (Balloons, loyalty, MCC/Extend, Knit & Sew Shop) and omni-channel services.
• Train and develop team members through onboarding and ongoing skill-building.
• Support asset protection and shrink reduction.

Kenntnisse

Retail leadership

Customer service

Staff coaching

POS systems

Inventory management

Tools

POS systems

Store ops software

Jobbeschreibung

The Michaels Companies Inc. in Austin, TX is seeking a results-driven Retail Sales Manager to lead a high-performing selling culture and deliver strong sales results while ensuring an engaging customer experience.

You will coach teams, enforce SOPs, oversee front-end and service operations, manage POS systems, and coordinate in-store programs like loyalty, balloon events, and DIY services. The role requires 3+ years of retail leadership, flexibility for nights and weekends, and a commitment to