Store Sales Leader: Elevate Customer Experience & Results

Michaels Stores; Rosenberg (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision benefits

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Rosenberg, TX to lead front-end operations and a high-performing selling culture.

You will coach teams to deliver exceptional customer experiences, drive KPI results, and ensure smooth day-to-day execution across POS, BOPIS, and service delivery. Responsibilities include leading SOP compliance, store policies, and program adoption while managing MOD coverage, event programs, and loyalty initiatives.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.

Responsibilities

• Lead front-end and service operations to meet KPI targets.
• Coach teams on selling behaviors and brand standards.
• Oversee POS, Self-Checkout, and omni-channel fulfillment.
• Provide MOD coverage and maintain store operations.
• Drive loyalty participation and protection plan adoption.
• Support framing, party, and in-store programs as needed.

Skills

Retail leadership

Customer experience

Coaching

Operations management

POS systems

Tools

POS systems

Self-Checkout

BOPIS tooling

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Rosenberg, TX to lead front-end operations and a high-performing selling culture.

You will coach teams to deliver exceptional customer experiences, drive KPI results, and ensure smooth day-to-day execution across POS, BOPIS, and service delivery. Responsibilities include leading SOP compliance, store policies, and program adoption while managing MOD coverage, event programs, and loyalty initiatives.