Retail Sales Leader – Customer Experience & Store Growth

Michaels Stores; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Stores in Round Rock, TX is seeking an experienced retail leader to support the Store Manager in delivering exceptional customer experiences and driving sales. You will lead a team, uphold SOPs, manage store conditions, and oversee programs from balloons to loyalty and protection plans, ensuring omni-channel execution.

Ideal candidates have 3+ years of retail leadership, hands-on coaching skills, and the ability to work nights, weekends, and early mornings in a fast-paced

Qualifications

• 3+ years of retail leadership experience.
• Ability to coach and develop team members.
• Strong understanding of in-store programs and customer experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations and omni-channel service.
• Promote and enroll customers in the Loyalty Rewards Program and protection plans.
• Drive sales and operational excellence in in-store departments and events.

Skills

Retail leadership

Customer service

People coaching

Tools

POS systems

Job description

The Michaels Stores in Round Rock, TX is seeking an experienced retail leader to support the Store Manager in delivering exceptional customer experiences and driving sales. You will lead a team, uphold SOPs, manage store conditions, and oversee programs from balloons to loyalty and protection plans, ensuring omni-channel execution.

Ideal candidates have 3+ years of retail leadership, hands-on coaching skills, and the ability to work nights, weekends, and early mornings in a fast-paced