Store Sales Leader: Shaping Customer Experience & Ops

Michaels Stores; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision benefits

Job summary

Michaels Stores in Charlotte, NC seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and operational expectations are met while coaching the team.

You will champion customer-focused selling behaviors, deliver MOD coverage, and execute omni-channel initiatives including BOPIS, Same Day Delivery, and loyalty enrollment to boost

Qualifications

• Minimum 3+ years of retail leadership experience.
• Strong customer service focus and coaching skills.
• Ability to lead front-end operations and achieve KPIs.

Responsibilities

• Lead and champion selling culture across the store.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel service including BOPIS and delivery.
• Promote loyalty programs and protect assets.

Skills

Retail leadership

Customer service coaching

POS & checkout operations

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Charlotte, NC seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and operational expectations are met while coaching the team.

You will champion customer-focused selling behaviors, deliver MOD coverage, and execute omni-channel initiatives including BOPIS, Same Day Delivery, and loyalty enrollment to boost