Retail Sales Manager - Customer Experience Leader

Michaels Stores; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

The Michaels Stores Sales Manager role in Charlotte, NC leads a high-performing selling culture across the store, driving sales and delivering an engaging customer experience. The position oversees front-end and service operations, ensuring brand standards and operational excellence in day-to-day execution.

Responsibilities include coaching staff, managing MOD coverage, and ensuring effective use of POS and Self-Checkout systems, with a focus on omni-channel service and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Customer-focused coaching and development skills.

Responsibilities

• Lead and coach store team to drive sales and customer experience.
• Ensure SOPs and company programs are followed and compliant.
• Model selling behaviors and brand standards to boost conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain daily operations.
• Oversee POS and Self-Checkout operations to support smooth transactions.
• Promote Loyalty Rewards and protection plans to drive retention.
• Support Knit & Sew Shop, including related service areas and events.
• Train and develop team members through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer service

Tools

POS system

Self-Checkout

Job description

The Michaels Stores Sales Manager role in Charlotte, NC leads a high-performing selling culture across the store, driving sales and delivering an engaging customer experience. The position oversees front-end and service operations, ensuring brand standards and operational excellence in day-to-day execution.

Responsibilities include coaching staff, managing MOD coverage, and ensuring effective use of POS and Self-Checkout systems, with a focus on omni-channel service and customer satisfaction.