Store Sales Leader: Omni-Channel & Customer Experience

Michaels of Canada; Amherst (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Employee discounts

Healthcare benefits

Job summary

The Michaels Companies Inc. in Amherst, NH seeks a Sales Manager to lead a high-performing store team. You will champion customer experience, drive sales, and oversee front-end operations and store programs.

Responsibilities include coaching staff, ensuring SOP compliance, managing POS and Self-Checkout, and delivering strong omni-channel service. Willingness to work nights and weekends is required.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.

Responsibilities

• Lead store operations and maintain high customer service standards.
• Coach team members and ensure SOPs are followed.
• Oversee POS, self-checkout, and checkout workflows.
• Drive in-store programs, events, and loyalty enrollment.
• Ensure asset protection and safety practices.

Skills

Retail leadership

Customer service

Team coaching

Operations management

Tools

POS systems

Self-checkout

Job description

The Michaels Companies Inc. in Amherst, NH seeks a Sales Manager to lead a high-performing store team. You will champion customer experience, drive sales, and oversee front-end operations and store programs.

Responsibilities include coaching staff, ensuring SOP compliance, managing POS and Self-Checkout, and delivering strong omni-channel service. Willingness to work nights and weekends is required.