Store Sales Leader: Customer Experience & Ops

Michaels; Wareham (MA); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Resumo da oferta

Michaels in Wareham, MA is seeking a Sales Manager to drive a high-performing selling culture across the store, oversee front-end and service operations, and maintain brand standards. You will coach the team to deliver engaging customer experiences and meet key sales and service KPIs.

This role requires strong leadership, hands-on store management, and coordination of events, loyalty programs, and omni-channel services like BOPIS and same-day delivery, while ensuring compliance with SOPs and

Qualificações

• 3+ years retail leadership experience

Responsabilidades

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Conhecimentos

Retail leadership

Customer Experience

Ferramentas

POS systems

Self-Checkout

Descrição da oferta de emprego

Michaels in Wareham, MA is seeking a Sales Manager to drive a high-performing selling culture across the store, oversee front-end and service operations, and maintain brand standards. You will coach the team to deliver engaging customer experiences and meet key sales and service KPIs.

This role requires strong leadership, hands-on store management, and coordination of events, loyalty programs, and omni-channel services like BOPIS and same-day delivery, while ensuring compliance with SOPs and