Sales Leader - Omnichannel & Customer Experience

Michaels; Nashua (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Adoption assistance

Discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager in Nashua, NH. The role leads a high-performing store team, driving sales and delivering an engaging customer experience across front-end and service operations.

You will coach staff, ensure SOPs and brand standards, and manage daily store execution including POS, events, and omni-channel services. Prior leadership in retail is required and the role includes night/weekend shifts.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to drive sales performance and customer experience.
• Ability to coach and develop associates to meet store KPIs.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOP compliance.
• Coach and develop team members to improve selling behaviors and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee special programs and events (e.g., birthdays, in-store events).
• Promote loyalty rewards and protection plans to drive retention and add-on sales.
• Drive omni-channel service, including BOPIS and Same Day Delivery execution.
• Support Custom Framing operations and coordination with the frame shop.
• Maintain Asset Protection practices to reduce shrink and ensure safety.

Skills

Retail leadership

Customer service leadership

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager in Nashua, NH. The role leads a high-performing store team, driving sales and delivering an engaging customer experience across front-end and service operations.

You will coach staff, ensure SOPs and brand standards, and manage daily store execution including POS, events, and omni-channel services. Prior leadership in retail is required and the role includes night/weekend shifts.