Store Sales Leader—Omni-Channel Experience

Michaels; Traverse City (MI); Hybrid; USD 47,000 - 61,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Traverse City store is seeking a Retail Sales Manager to lead a high-performing team and create an engaging customer experience. You will drive sales and service KPIs with coaching, SOP adherence, and strong store operations.

You will model selling behaviors, manage POS workflows, and oversee programs like Loyalty and protection plans while ensuring assets protection and a smooth omni-channel experience.

Qualifications

• 3+ years retail leadership experience.
• Ability to drive sales KPIs through coaching and operations.
• Strong customer-experience mindset and brand standards.

Responsibilities

• Lead and develop store team to achieve sales and service KPIs.
• Oversee front-end operations, ensuring SOPs and policy compliance.
• Coach employees to deliver best-in-class customer experience and selling behaviors.
• Manage POS and Self-Checkout processes for smooth transactions.
• Oversee in-store programs (Loyalty, protection plans) and omni-channel initiatives.

Skills

Leadership experience

Customer-focused coaching

Team development

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Traverse City store is seeking a Retail Sales Manager to lead a high-performing team and create an engaging customer experience. You will drive sales and service KPIs with coaching, SOP adherence, and strong store operations.

You will model selling behaviors, manage POS workflows, and oversee programs like Loyalty and protection plans while ensuring assets protection and a smooth omni-channel experience.