Store Sales Leader: Experience & Operations Champion

Michaels; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Employee discounts

Commuter benefits

Adoption assistance

Job summary

Michaels in Nashville is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring selling behaviors, brand standards, and operational expectations are met daily.

You will coach and develop the team, manage POS and self-checkout, and execute omni-channel initiatives like BOPIS and Same Day Delivery, while supporting loyalty programs and in-store

Qualifications

• Minimum 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer service and coaching skills.
• Proven ability to meet sales and service KPIs.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and standards, holding team accountable.
• Coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership.
• Oversee POS and Self-Checkout transactions and customer support.
• Oversee balloons, birthday party operations, and in-store events.
• Promote loyalty rewards and drive retention.
• Champion MCC/Extend services and customer adoption.
• Drive sales and omni-channel service in BOPIS and Same Day Delivery.
• Support Custom Framing operations in select volume frame shops.
• Train, coach, and develop team members through onboarding.
• Maintain Asset Protection practices.

Skills

Retail leadership

Customer experience

Coaching

Operations management

Tools

POS systems

Self-checkout

Job description

Michaels in Nashville is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring selling behaviors, brand standards, and operational expectations are met daily.

You will coach and develop the team, manage POS and self-checkout, and execute omni-channel initiatives like BOPIS and Same Day Delivery, while supporting loyalty programs and in-store