Retail Sales Manager: Customer Experience & Store Ops

Michaels; Valparaiso (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Michaels is seeking a Sales Manager to lead a high-performing team in a busy store. You will champion selling culture, coaching associates, and ensuring brand and SOP compliance while driving customer satisfaction and sales results.

The role covers front-end operations, loyalty programs, and omni-channel processes to deliver a seamless shopping experience. The position requires at least 3+ years of retail leadership, strong customer focus, and ability to manage store conditions and performance.

Formación

• 3+ years retail leadership experience.
• Proven ability to coach selling behaviors and deliver strong customer service.

Responsabilidades

• Lead front-end and service operations to meet brand standards.
• Drive sales KPIs and omnichannel execution, including BOPIS and delivery.

Conocimientos

Retail leadership

Customer service

Team coaching

Operations oversight

Herramientas

POS systems

Descripción del empleo

Michaels is seeking a Sales Manager to lead a high-performing team in a busy store. You will champion selling culture, coaching associates, and ensuring brand and SOP compliance while driving customer satisfaction and sales results.

The role covers front-end operations, loyalty programs, and omni-channel processes to deliver a seamless shopping experience. The position requires at least 3+ years of retail leadership, strong customer focus, and ability to manage store conditions and performance.