Retail Sales Leader – Customer Experience & Ops

The Michael's Companies; Nashville, Northern (TN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Michaels Companies, Inc. in Nashville is seeking a Sales Manager to lead a high-performing team and drive store sales while ensuring an engaging customer experience aligned with brand standards.

You will coach staff on selling behaviors, manage day-to-day operations, and oversee front-end functions, POS usage, events, and omnichannel services like BOPIS and Same Day Delivery. Strong leadership is essential.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and ensure SOP compliance and policy execution.
• Model exceptional customer experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations.
• Manage events like in-store programs and parties.
• Promote Loyalty Rewards and protection plans adoption.
• Drive omni-channel order fulfillment including BOPIS and Same Day Delivery.
• Coach and develop team through onboarding and ongoing training.

Skills

People leadership

Customer focus

Operational excellence

Job description

The Michaels Companies, Inc. in Nashville is seeking a Sales Manager to lead a high-performing team and drive store sales while ensuring an engaging customer experience aligned with brand standards.

You will coach staff on selling behaviors, manage day-to-day operations, and oversee front-end functions, POS usage, events, and omnichannel services like BOPIS and Same Day Delivery. Strong leadership is essential.