Store Sales Leader: Elevate Experience & Ops

Michaels of Canada; Louisiana; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager at our Lafayette, IN store to drive a high-performing selling culture and exceptional customer experience.

You will oversee front-end and service operations, ensure adherence to SOPs and brand standards, and coach the team to achieve key sales and service KPIs. You will lead with customer-focused coaching, manage day-to-day operations, support omni-channel initiatives like BOPIS and Same Day Delivery, and promote loyalty programs while

Qualifications

• 3+ years of retail leadership experience.
• Proven ability to drive sales and deliver superior customer service.
• Experience coaching and developing store teams.

Responsibilities

• Lead and champion SOPs and company programs to ensure compliance.
• Ensure execution of policies and standards and hold staff accountable.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations and support smooth transactions.
• Drive loyalty program enrollment and retention, and promote protection plans.

Skills

Retail leadership

Customer experience

Coaching & development

Operational excellence

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. is seeking a Sales Manager at our Lafayette, IN store to drive a high-performing selling culture and exceptional customer experience.

You will oversee front-end and service operations, ensure adherence to SOPs and brand standards, and coach the team to achieve key sales and service KPIs. You will lead with customer-focused coaching, manage day-to-day operations, support omni-channel initiatives like BOPIS and Same Day Delivery, and promote loyalty programs while