Retail Store Manager: Drive KPIs, Lead & Develop Team

Michaels; Lafayette (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental & Vision

Employee discounts

Paid time off

Tuition assistance

Job summary

The Michaels Companies is seeking an experienced Store Manager in Lafayette, IN to lead and oversee all store operations, ensuring SOP adherence and achievement of company standards. You will drive sales, manage inventory, and coach a diverse team to deliver exceptional customer service.

You will implement shrink and safety programs, staff and develop talent, and act as Manager on Duty while coordinating cross-training across departments.

Qualifications

• 5+ years of retail experience, including knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store to ensure SOPs and company standards are followed.
• Deliver the sales plan and other KPIs in line with annual objectives.
• Lead the execution of our customer brand promises and implement shrink and safety programs.
• Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified team members: hire, train, observe and coach, manage performance and development.
• Interact with others in a respectful, positive manner and promote the organization’s vision and values.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments and ensure cross-training in Custom Framing selling and production.
• Other duties as assigned.

Job description

The Michaels Companies is seeking an experienced Store Manager in Lafayette, IN to lead and oversee all store operations, ensuring SOP adherence and achievement of company standards. You will drive sales, manage inventory, and coach a diverse team to deliver exceptional customer service.

You will implement shrink and safety programs, staff and develop talent, and act as Manager on Duty while coordinating cross-training across departments.