Store Sales Leader: Customer Experience & Ops

Michaels; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Lafayette to lead a high-performing store team and deliver strong sales and customer experience.

You will oversee front-end operations, coaching, and daily execution to meet KPI targets and brand standards, while managing POS systems and omni-channel services. Responsibilities include MOD coverage, loyalty program initiatives, events and in-store programs, and team development to reduce shrink and improve efficiency.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Ability to oversee front-end and service operations.

Responsibilities

• Lead store operations to meet selling and brand standards.
• Coach team on customer experience and selling behaviors.
• Manage MOD coverage and daily store management.
• Ensure accurate POS and Self-Checkout operations.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Oversee events and programs such as balloons and loyalty.

Skills

Retail leadership

Customer service

Store operations

POS systems

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Lafayette to lead a high-performing store team and deliver strong sales and customer experience.

You will oversee front-end operations, coaching, and daily execution to meet KPI targets and brand standards, while managing POS systems and omni-channel services. Responsibilities include MOD coverage, loyalty program initiatives, events and in-store programs, and team development to reduce shrink and improve efficiency.