Retail Sales Leader: Elevate Customer Experience

Michaels Stores; Mishawaka (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. in Mishawaka, IN is seeking a Sales Manager to lead a high-performing selling culture and deliver exceptional customer experiences.

You will oversee front-end operations, POS and Self-Checkout, and ensure adherence to SOPs, brand standards, and store policies while coaching teams for strong KPI results. Responsibilities include driving omni-channel services like BOPIS and Same Day Delivery, promoting loyalty programs, and developing team members through structured

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance and performance.
• Oversee front-end and service operations, ensuring brand standards and smooth store execution.
• Coach team members to improve customer experience and KPIs.
• Provide MOD coverage and maintain floor leadership during shifts.
• Promote loyalty programs and drive customer retention.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Job description

The Michaels Companies Inc. in Mishawaka, IN is seeking a Sales Manager to lead a high-performing selling culture and deliver exceptional customer experiences.

You will oversee front-end operations, POS and Self-Checkout, and ensure adherence to SOPs, brand standards, and store policies while coaching teams for strong KPI results. Responsibilities include driving omni-channel services like BOPIS and Same Day Delivery, promoting loyalty programs, and developing team members through structured