Store Sales Leader - Elevate CX & Growth

Michaels of Canada; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager for the INDY-GREENWOOD, IN location to lead a high‑performing selling culture and drive strong sales results.

You will oversee front-end operations, customer experience, and daily execution of brand standards while coaching team members for consistency and excellence. You will supervise POS and Self-Checkout systems, support BOPIS and Same Day Delivery, and promote loyalty programs to boost retention across departments including Knit &

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store and drive sales results.
• Oversee front-end and service operations to ensure brand standards and operational expectations are met.
• Coach and develop team members through TM onboarding and regular skill-building.
• Provide MOD coverage, uphold service standards and operational continuity.
• Promote loyalty programs and protection plans to drive customer retention.

Skills

Retail leadership

Customer service

Coaching

POS systems

Self-checkout

Omni-channel

Loss prevention

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager for the INDY-GREENWOOD, IN location to lead a high‑performing selling culture and drive strong sales results.

You will oversee front-end operations, customer experience, and daily execution of brand standards while coaching team members for consistency and excellence. You will supervise POS and Self-Checkout systems, support BOPIS and Same Day Delivery, and promote loyalty programs to boost retention across departments including Knit &